Customer Service Orientation

(Future Skills)

Author: People Solutions

Price: R 250.00

Description:

Customer Service Orientation must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to respond to customers to respond to and meet their needs, requirements and expectations.

What You Will Learn:

  1. Customer Relationships
  2. Customer Experiences
  3. Customer Loyalty
  4. Customer Recovery

Requirements:

An identified need to advance customer service and interactions for the future of the workplace

Course Objectives:
  • Focusing on building a Customer Relationship

Course Objectives:
  • Experience with the Customer

Course Objectives:
  • Best ways Customers shows Loyalty

Course Objectives:
  • Ways of enhancing Customer recovery